Refund and Return Policy

The PrintCloud prints and delivers high-quality, printed stationery and advertising material to your door. Should there be any issues with your items, you can get in touch with us at print@theprintcloud.co.za for returns or refunds.

Items that can be returned and/or request to be refunded

The PrintCloud will consider the following items for return, refund, or exchange:

  1. Items incorrectly printed or delivered.
  2. If incorrectly printed or delivered, items are still in their original packaging, undamaged and in their original condition.
  3. Items delivered with defects or manufacturing problems – undamaged and unused by you with their original labels still attached.
  4. Defective/incorrect items must be accompanied by a legitimate invoice/proof of purchase and proof of delivery.
  5. Defective/incorrect items must be returned within 30 days of delivery.

The PrintCloud will not consider the following items for return or refund:

  1. Items with obvious signs of use.
  2. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
  3. Any item that is returned more than 30 days after delivery.
  4. Any items bought at discount or on sale.
  5. Any order cancelled after printing has commenced.

Return or refund process

Contact us by email at print@theprintcloud.co.za.

  1. You’ll need a legitimate invoice/proof of purchase and proof of delivery.
  2. We will review the return/refund request.
  3. In cases of uncertainty as to the reason for the fault or damage, the item needs to be sent back to us for consideration to prove the fault or damage.

If an item is incorrectly shipped (i.e. you do not receive the product you purchased online):

  1. Do not remove it from the packaging.
  2. Contact The PrintCloud.
  3. We will organise pick-up of the incorrect item and delivery of the item you purchased.
  4. An approved return/refund request for a damaged item will be returned or refunded according to the agreement between The PrintCloud and you.
  5. For the return and replacement of faulty or incorrectly shipped items, The PrintCloud will pay the cost to return and ship the goods.
  6. You will pay the cost of delivery for any items that need to be shipped back to The PrintCloud for inspection. This amount will be credited to your The PrintCloud account.

Should a return/refund request for a damaged item not be approved:

  1. You will pay the cost of delivery for any items that need to be shipped back to ThePrintCloud for inspection as well as any additional delivery costs.